Ticket systems or JIRA and the difference between Resolved and Closed Issues

Any support or customer service or JIRA issue has a requestor or initiator and someone who does the work to resolve the issue or ticket. Any support or customer service ticket or JIRA issue is opened to start and closed to finished. The person who completes the task, ticket or issue sets the ticket to resolved. [...]

By |2016-02-10T00:59:13+11:00February 10th, 2016|Customer Service, Internet tools|0 Comments