Ticket systems or JIRA and the difference between Resolved and Closed Issues
Any support or customer service or JIRA issue has a requestor or initiator and someone who does the work to resolve the issue or ticket. Any support or customer service ticket or JIRA issue is opened to start and closed to finished. The person who completes the task, ticket or issue sets the ticket to resolved. The person who wanted the ...
Tony Hsieh Video Be Yourself and Be Lucky or Recognize Opportunity
4 minute version http://www.youtube.com/watch?feature=player_embedded&v=_BpWz-vw35M 54 minute version http://www.youtube.com/watch?feature=player_embedded&v=yxKlK58gDrA