Verifying Significant Sections of Your Site for Webmaster Tools
Here Google Webmaster Tools (GWT) states that you should verify each significant section of your site and if you have http:// and https:// versions, you should add each as a separate site. You cannot submit a file to GWT like http://www.example.com/france.htm it has to be a folder (doesn't that potentially create some canonicalisation issues?) https://support.google.com/webmasters/answer/34592?hl=en Webmaster Tools data and reporting work ...
You do not need to host your .au site in Australia
By having a country-code level domain or a country specific domain such as .au for Australia Google clearly states that the hosting location is 'irrelevant' in this article from Google WebMaster Central http://googlewebmastercentral.blogspot.com.au/2010/03/working-with-multi-regional-websites.html
The complaining customer wants a reason to stay not a form letter
From Seth Godin's Blog The complaining customer does not want refund, He wants a connection, an apology and some understanding. He wants to know why you made him feel stupid or ripped off or disrespected, and why it's not going to happen again. If you have a department that sends out form letters and refund coupons, what you've done is ...